Crisis Management

From Preparedness to Recovery

The question is not "IF .... but WHEN" something will happen? It's just a matter of time!

The experience of recent years shows that the damage caused by the crisis situation itself often is less serious than what is caused by the disorder thereafter.

Insufficient preparedness and organisation skills create chaos and panic, which then can cause an even greater crisis than the original situation itself.

A well prepared organisation responds appropriately to a crisis situation and use their our own recourses to accelerate recovery. Therefore they limit the damage to people and their organisation

Module 1:

Crisis Management Awareness

Team Interaction

This module is an online interactive course of 3-4 hours - it is a customised training based on the needs of your organisation. Your team will have personal contact with the trainer during the course.

It is a combination of interactive theory and case discussions, where you have the possibility to discuss and ask question. We will be looking at the way your crisismanagement organisation is set up and how to make it more efficient.

This training contains the following components

  • Part 1: Introduction to crisismanagement
    • What is a crisis
    • Different phases of a crisis
  • Part 2: The roles & responsibilities of all players within a crisis organisation, based on your own plans & procedures.
  • Part 3: The decision making processes & disciplined team meetings.
  • Part 4: Internal & external crisis communication
  • Part 5: Case discussion based on cases that are applicable for your organisation
  • Part 6: Making a to-do-list in order to get a your perfect crisismanagement setup

Duration of the training: 3 - 4 hours

Module 2:

Crisis  Management  Team

Scenario  Simulation

This module is an online or in-house interactive scenario simulation of 3 hours - it is a customised scenario simulation based on the needs of your organisation. 

During this simulation your team will be working together and will be confronted with a simulated crisis. During the training you will experience many different factors of a crisis situation in a short period of time and you will have a considerable input in the course of the situation. You will be working with your own plans, procedures and resources in order to handle the simulated crisis. During the simulation we will be working with actors and different tools, to make it look and feel realistic.

The module contains the following components:

  • Part 1: Introduction and explanation of the simulation rules and tools being used
  • Part 2: A customised scenario simulation based on your organisational needs
  • Part 3: Evaluation & Report